Terms and Conditions
All therapy sessions are strictly confidential and undertaken in a professional, warm and caring manner. All personal information collected by CBT for You will be treated according to the principles of the Data Protection Act 1998. Please refer to the privacy policy and information security management policy below. At the start of your therapy, we will together complete a contract detailing how we will be working, and we will not progress until you are happy with what is outlined.
Booking
To book or reorganise a therapy session:
• Fill out the online appointment form
• Send a message via the online contact form
• Email tanya.ohara@calmingmindcbt.co.uk
All therapy sessions are payable in advance at the time of booking (if booked online) or at the start of the session, unless funded through private medical insurance. Therapy sessions will last for 50 minutes unless working with PTSD, which may last up to 90 minutes. This will be discussed at the start of therapy.
Cancellation & Rescheduling
Please provide a 24-hour notice for cancellation – if cancellation or non-attendance takes place on the day of your booked appointment, charges will apply.
Therapy Etiquette
Please arrive on time for all your appointments. If you do happen to be late, you will receive the remaining time for that session. If a client arrives under the influence of alcohol, drugs or becomes abusive during the session, I reserve the right to cancel that session immediately, and that session will still be charged for. Notes may be taken during the session; these are purely to support the work during the sessions and will remain the property and will be anonymously stored.
Privacy Policy
Privacy
At Calming Mind CBT, your privacy is important. This Privacy Policy outlines how we collect, use, and protect your information when you use our website or service. Everything we discuss will be confidential and in accordance with the BACP and BABCP Ethical Frameworks of practice.
Calming Mind CBT
Calming Mind CBT is a CBT therapy service based in the South of England. Currently provide online therapy sessions.
Website: www.calmingmindcbt.co.uk
Email: tanya.ohara@calmingmindcbt.co.uk
What Information is Collected?
We may collect the following personal information:
• Name
• Email address
• Phone number
• Information you share via contact forms, email, or booking enquiries
• Website usage data (e.g., cookies, analytics)
How is this information processed?
• Respond to your enquiries
• Provide therapy services
• Manage appointments or consultations
• Improve our website and services
• Comply with legal and regulatory obligations
We will never sell or rent your personal data to third parties.
How Your Data Is Stored
Your data is stored securely on platforms such as:
• Squarespace (our website provider)
• Encrypted professional email accounts
• Practice management or scheduling software, where applicable
We take reasonable steps to protect your data and limit access to authorised personnel only.
Cookies and Website Tracking
We use cookies and similar technologies to understand how visitors use our site. These help us improve user experience and marketing efforts.
You can disable cookies through your browser settings if you prefer not to share this data.
Third-Party Services
We may use trusted third-party tools such as:
• Squarespace (website host)
• Google Analytics (website usage tracking)
• Google Ads (if applicable)
These providers may collect data in accordance with their own privacy policies.
Your Rights
Under GDPR, you have the right to:
● Access your personal data
● Request corrections or deletion
● Withdraw consent for data processing
● File a complaint with a supervisory authority
To exercise any of these rights, please contact me using the details below.
Contact Us
If you have any questions about this policy or your data, contact:
Calming Mind CBT
Website: www.calmingmindcbt.co.uk
Email: tanya.ohara@calmingmindcbt.co.uk
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this website.